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Onboarding SOPs

SOPs for the onboarding flow of new clients to PawnOS.
  • Collecting Client Onboarding Info

    Collecting Client Onboarding Info ObjectiveTo gather essential business and user data using the PawnOS onboarding form at https://pawnos.com/welcome, allowing accurate...
  • PawnOS Onboarding & Training Call Checklist

    Objective: To ensure every new client receives a consistent, complete onboarding experience and is fully prepared to use PawnOS prior...
  • Store Setup SOP (Internal)

    Objective: To correctly create and configure new store locations in PawnOS for client accounts, including warehouse creation, store users, and...
  • Go-Live Cutover SOP

    Objective: To execute the final switch from the client’s previous pawn software to PawnOS, including final data migration, login confirmation,...
  • Owner Training Script SOP

    Objective: To guide new store owners or administrators through high-level PawnOS features including user roles, configuration, till behavior, transactions, and...
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Built by brokers, PawnOS is the first real-time point-of-sale system designed specifically for pawn shops, streamlining operations, pricing, and customer engagement in one smart platform.

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