Creating a Loan or Buy Ticket - Part 1
Objective
This SOP outlines the steps to create a loan or buy ticket for customers, ensuring all necessary information is collected and processed correctly.
Key Steps
1. Accessing the Loan Creation Menu
- Navigate to the quick links or the 'Create' menu.
- Select 'Loan' or 'Buy' option.
- Ensure that a till is opened before proceeding.
- Search for an existing customer or select 'Add New Customer'.
- Fill in all required fields with customer information (e.g., name, contact details).
- Save the new customer information.
4. Initiating a Loan for Jewelry
- Access the 'Create New' menu again and select 'Loan'.
- Click 'Add Jewelry' to input details about the item.
- Select the metal type (e.g., Gold).
- Input carat weight and condition of the jewelry.
- Determine and enter the loan amount for the jewelry (e.g., $450).
7. Adding Additional Inventory
- Scroll to 'Inventory' and select 'Add Inventory'.
- Search for the item (e.g., Xbox Series X) or add it manually if not found.
8. Entering Additional Item Details
- Input the item name, condition, and desired loan amount (e.g., $150 for Xbox).
- Choose loan duration (e.g., one month).
- Input interest charge (e.g., 10% or $60 for the month).
10. Finalizing the Loan Transaction
- Review all entered information for accuracy.
- Click 'Add to Transaction' to proceed.
- Enter the cash amount being paid out to the customer (e.g., $600).
- Ensure to transfer necessary funds from the bank if required.
12. Completing the Loan Process
- Ensure that the loan tag and ticket are printed for customer signature.
Cautionary Notes
- Always double-check customer information for accuracy before saving.
- Ensure that the loan terms comply with company policies.
Tips for Efficiency
- Familiarize yourself with the quick links for faster navigation.
- Use templates for common customer entries to save time.
- Keep a checklist of required fields to ensure nothing is missed during data entry.
Link to Video
Creating a Buy Ticket and Loan Transaction - Part 2
Objective
This SOP outlines the steps to create a buy ticket and add a loan transaction for a customer in the system.
Key Steps
Step 1: Close Previous Transaction
- Click on the very left to close out the previous transaction.
- Click on 'Create Buy' to initiate a new buy ticket.
- Confirm the customer is a return customer (e.g., Bill).
- Search for the product (e.g., PlayStation 5).
- Match and select the correct model number (e.g., 1015B).
Step 6: Select Product Condition
- Choose the condition of the product (e.g., 'Like New').
- Input the purchase price (e.g., $200 for the PlayStation 5).
Step 8: Add Additional Products
- Search for additional items (e.g., games) and add them to the transaction.
- If a product does not appear, manually add it (e.g., PS5 Call of Duty Modern Warfare 3).
Step 10: Set Prices for Additional Products
- Enter the price for additional products (e.g., $10 for each game).
- Click 'Add to Transaction' to include all items.
Step 12: Initiate Loan Transaction
- Click 'Create New' and select 'Loan' for additional items.
- Input details for the loan (e.g., wedding band, gold, 14 karat, 4.5 grams, fair condition).
- Enter the loan amount (e.g., $250 for the wedding band).
- Input any applicable fees (e.g., interest, additional month fees).
- Review the total transaction amount (e.g., $470) and confirm payment method (e.g., cash).
- Process the payment and finalize the transaction.
Step 18: Print Required Documents
- Ensure that tags, loan tickets, and buy tickets are printed for customer signatures.
Cautionary Notes
- Always double-check product conditions and prices before finalizing the transaction.
- Ensure that all customer details are correctly entered to avoid discrepancies.
Tips for Efficiency
- Familiarize yourself with the product search function to speed up the process.
- Keep a checklist of common products and their prices for quick reference.